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Careers at EXFO


Customer Project Leader

United States


What you’ll do

· Be the lead for Customer projects consisting in deploying EXFO solutions in Customer environment.

· Be the main Point Of Contact between Customer and EXFO for all project matters (project progress, planning, meeting, acceptance negotiation).

· Drive the assigned projects from Purchase Order reception until project closure :

- Planning of all activities

- Kick-off (internal and with customer) preparation and animation

- Booking and synchronization of resources (Engineering, Installation, Commissioning, Professional Services)

- Tracking execution, anticipation and mitigation of risks

- Project financials and invoicing follow-up

- Reporting

- Customer interface

- Hand-over to Support

· Contribute to pre-sales phase notably to check the implementation proposal within the offer; support Sales/Pre-Sales teams for any operational matter.

· Success metrics: customer satisfaction, projects delivered on time / on budget / with expected quality.


What we’re looking for

Technical skills

· Good technical knowledge of 2G/3G/4G protocols and of IT domain

· Software implementation and Managed Services experience will be appreciated

· Knowledge of network security will be a bonus


Required aptitudes

· Leadership

· Business acumen

· Good negotiation skills

· Customer orientation

· Excellent relationship and team player

· Excellent verbal and written communication skills


Must have

Pertinent experience: 5 to 10 years of successful experience as Project Manager in mobile telecommunications environment, IT and international environment

Language requirements: Fluent in English,  French and Spanish is an asset

Education: BS/MS Degree level in Telecom, Electrical Engineering, Computer Science or equivalent

Customer Project Leader Richardson, United States | Posted August 8, 2022

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