A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9
  • EN

Careers at EXFO


Customer Care Specialist

Montreal or East Coast USA, Canada

Job summary


  • Within the customer Support Services organization,your mission will consist in providing post-sales support on EXFO Products and Solutions.


What you’ll do


  • You will be the key point of contact for several customers for maintenance and customer support activities
  • You will analyze and troubleshoot incidents raised by customers in order to ensure service restoration
  • You will define, communicate and implement action plans to solve incidents
  • You will be responsible of restoration and resolution of SLA and communication through customers
  • You will manage technical escalation in collaboration with the Technical Support Level 3
  • You will ensure customer satisfaction and onboarding with EXFO’s solutions


What we’re looking for


Technical skills


  • Linux Red Hat and Windows Server 2008/2012 Operating Systems
  • Database: MySQL, Sybase, PostgreSQL, Oracle
  • Cloud base applications (EX: AWS & Azure)
  • Cloud Native Orchestration (EX :Kubernetes & Docker)
  • Cloud Native Application monitoring (EX : Prometheus & Grafana)
  • Search Engine/Database (Elasticsearch, Mongo)
  • Big Data (EX: Hortonworks, CloudEra)
  • Understanding of 3G, 4G and 5G network architecture and associated interfaces & protocols
  • Virtualisation environments ESX/VMWare
  • Understanding of Optical networks
  • Good knowledge of EXFO Products & Solutions


Required aptitudes


  • Project management ability, with good reporting to higher level and management
  • Telecom knowledge and understanding
  • Accountable
  • Autonomous
  • Problem Solving capabilities
  • Good written & verbal communication skill
  • Customer Focused


Must have


Pertinent experience: +/- 5 years’ experience in IT and customer care field


Language requirements: Fluent in French and English  


Education: BS/MS Degree level in Computer Science or equivalent



Any other combination of experience/studies will be considered

Customer Care Specialist Montreal or East Coast USA, Canada | Posted May 11, 2021

Let's stay in touch!

Get the latest network test, monitoring and analytics news!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you.