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Careers at EXFO

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Application Engineer

India

Gurgaon

Job summary

The Application Engineer is required to be a seasoned professional with strong knowledge of fiber optics, IP/Ethernet & Telecom Transmission technologies, GIS/OSS/EMS systems. Having a broad knowledge of the Telecommunication network  working/workflow be it Telcos/ISP/MSO will be advantageous. Should have good people, technical skills, work in a team (team player) as the candidate will be required to work with teams having diverse culture and practices both within and external. This position requires a person who can demonstrate strong knowledge, understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner and is highly competent in developing business strategies for FNMM product line.

 

What you’ll do

  • Contribute in achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
  • Support the sales team during proposal phase of new/existing opportunities providing pricing estimates, resource requirement, preliminary project time lines, SOW language and acceptance test plans.
  • Work closely with regional sales team to schedule all required deliverables for RFP/RFI/Tenders – includes regular progress reporting and flagging issues/delays.
  • Own pre-sales cycle, including assisting sales in closing the sale, business development objectives along with SSS.
  • To assist in reviewing the RFP/RFI/Tender documents and providing compliances docs, data sets working along with SE, Post sales team, PLM and Sales teams.
  • Assist in developing and delivering product presentations at customers, conferences and other venues as required.
  • Provide technical expertise and support in the positioning and sales of EXFO’s FNMM product line.
  • Helping to devise and deliver product-based training to our internal and external sales teams.
  • Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
  • Liaison with sales/SE team and Project Manager to ensure full understanding of the customer environment, solution sold and expectations of all parties
  • Utilize Saleforce.com CRM system for documenting and tracking all sales related and any customer related issues.
  • Assist SSS to ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
  • Work with SE/SS to resolve any product issues discovered during POC implementation and be the customer’s advocate.
  • Provide post implementation onsite trouble shooting assistance in support of the SE/SS team as required.
  • Assist with demo system and internal lab maintenance.
  • Assist Solution Engineers/ System Support with Proof of Concept deployments, test acceptance plans, etc.

What we’re looking for

Technical skills

  • Knowledge of fiber optics networks & Ethernet technologies.
  • Versed in the issues & challenges of our clients in the telecom space.
  • Knowledge of optic networks- design & planning, implementation, maintenance cycles.
  • Knowledge of Optical Telecommunication test and measurement instrumentation.
  • Issues & challenges faced by fiber maintenance teams.
  • Should have a fair basic knowledge of basic transmission technologies.
  • Good understanding of IP networks/IT connectivity and relevant protocols.
  • Good understandable knowledge of Test system components.
  • Familiar with network monitoring applications and/or test tools.
  • Familiar with GIS/OSS/EMS systems.
  • Good understanding of integration process/ protocols with the above systems is an added advantage.
  • Familiar with MS office tools, Visio project library, MS project tools.

 

Required aptitudes

Customer Skills

  • Experience of Customer facing role
  • Strong communication skills - oral and written, Presentation.
  • Understands and is sensitive to customer business requirements.
  • Customer advocate.
  • Capable of Cross selling products and services.

 

General Aptitudes

  • Self-motivated with strong team attitude.
  • Ability to work in team environments and part of the team.
  • Strong planning, organizational, and prioritization skills.
  • Process oriented.
  • Strong work ethic and integrity.
  • Operates with a high degree of professionalism.
  • Effective written and verbal communicator.
  • Demonstrates strong judgment and analytical skill.
  • Initiative and accountability.
  • Adaptable to change/flexible.
  • Innovative technical problem solver and out of the box thinker.
  • Well organized and results oriented.

 

 

Must have

Pertinent experience: 10-12 years’ experience selling in consultative, direct sales and team environments.

Experience working within direct and overlay sales environments

 

Language requirements: English is a pre-requisite, others are advantageous.

Education:  Engineering Degree in telecommunications, electronics or equivalent

 

Travel: 50-70%

 

Any other combination of experience/studies will be considered.

 

What we are offering

 

 

  • Flexible working hours
  • Global MNC, Technology Leader
  • Dynamic and collaborative work environment
  • AGILE work methodology
  • Social Community Involvement

 

  • Onsite Cafeteria Services
  • Competitive vacation policy and holiday time off
  • Annual Bonus Program
  • Group Insurance
Application Engineer Gurgaon, India | Posted August 5, 2022

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