Description
An examination of the value of analytics and reporting tools to provide comprehensive information across the organization, such as differentiating between services based on more than just speed or price and comparing the service quality and usage across peak days and hours.
Présentateur
Charles Baker, Director Product Line Management, EXFO Service Assurance, is responsible for the positioning, competitive analysis and market development activities for Brix measurement platforms, correlation and analysis software engine as well as third-party data sources.
He holds a Bachelor's of Science in Management from the United States Air Force Academy, and an MBA from the Boston University.