Ordering Guide

Following these instructions will ensure that your order will be processed quickly and efficiently. Select your region to view important region-specific information.

Select your region:

-- Select -- United States Canada Latin-America Europe, Middle East, Africa Asia-Pacific

First-Time Orders

If you are a new EXFO customer (i.e., placing an order for the first time), please begin by submitting a credit application to our Credit department so as to establish your account and enable efficient processing of all future transactions.

To do so, simply download and print the Credit Application Form (33 KB; PDF format). Once you have filled in the form, fax it to the EXFO Credit department at the number indicated. Please note that this important document must be submitted by fax or by mail as signatures are required. All applications are acknowledged and processed promptly.

Credit Card Orders

Credit card orders are processed in Canadian dollars,
US dollars, Euros and British pounds. 

Visa, MasterCard and American Express credit cards are accepted.

To place your credit card order by phone, please call our Customer Service department at one of the following numbers:

• +1 800 663-3936 (for deliveries to Canada and the USA)
• +44 2380 246 800 (for deliveries to Europe, the Middle East and Africa)
• +1 418 683-0211 (for all other regions)

Electronic Data Interchange

EXFO supports EDI order processing. For more information, send us an e-mail.

Sales Acknowledgement

Typically, a sales acknowledgment is sent by fax or e-mail within 48 hours following the receipt of your purchase order by EXFO Customer Service. A longer time frame is possible when orders include non-standard products or refurbished equipment.

Find a Local Sales Contact

To better serve our customers worldwide, EXFO also has a large distribution network for many products.
Find the nearest EXFO distributor or sales contact.