Business Intelligence: Getting the Right Information to the Right People at the Right Time
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Convergence has become a reality and today’s operators are dealing with multiple voice, data, video and mobile networks that vary in their levels of interconnectivity. This evolving multiplay world is generating increasing complexity and driving intense interest in business intelligence (BI) as operators desperately try to get a handle on the flood of management data their networks are generating.
Business intelligence is very simply a tool for getting the right information to the right people at the right time. Its core goal is translating raw data into something that is going to be relevant to a specific individual or group.
By delivering a concise, customizable report on network status that contains the information a network operator needs—and only that information—a business intelligence system makes it easier for that operator to do his or her job. By relieving the operator of the need to wade through thousands (or even millions) of data points, a business intelligence system improves efficiency, reduces mean time to repair (MTTR) and lowers operational expenses (OPEX).
Your operators need a true multiplay BI solution to support your multiplay network. EXFO supports a complete and comprehensive BI solution that is fully integrated into every one of our service assurance products.
From one simple interface you can generate customizable reports on any service (voice, video, data, mobile, etc.) and deliver them to any operator in real time, over the Web. EXFO’s award-winning BrixView business intelligence solution can:
- Provide service and performance management summaries for at-a-glance decision-making
- Correlate and compare data from any service type in a multiplay network in order to isolate faults
- Go beyond operations to bring the benefits of BI to executives, billing, sales and marketing organizations
- Eliminate the confusion and delays caused by technology silos and departmental finger-pointing
- Make detailed, real-time technical data available to all parts of your organization via a simple, Web-based interface
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