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Sales Engineer
ABOUT US
EXFO is a leading provider of test and service assurance solutions for network service providers and equipment manufacturers in the global telecommunications industry. Founded in Quebec City in 1985, EXFO has since then grown steadily faster than the industry and now employs approximately 1200 people worldwide. EXFO’s success is largely due to its innovation, as new products (on the market for two years or less) account for a substantial part of the company’s revenues.
As part of the EXFO family, you will evolve in a dynamic, innovative and competitive environment, where work is synonymous with pleasure. You will benefit from working with leading-edge technology and have opportunity for advancement. The company also offers good working conditions, a complete range of benefits, as well as continuing education, which will allow you to keep enhancing your expertise. At EXFO, your work can lead the way to personal fulfillment.
SUMMARY DESCRIPTION
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sales Focus:
• Support EXFO RSM by promoting testing equipment into the network service provider market.
• Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
• Develop and deploy sales force training curriculum in coordination with Sales Manager and Director.
• Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
• Manage technical aspects of lab evaluations in close coordination with sales manager to ensure laboratory product approval.
• Respond to RFPs in close coordination with sales manager to provide best positive response to all technical requirements.
• Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support. Taking full responsibility of the demo equipment and assigned company assets.
Customer Focus:
• Provide solution proposals and justification to suit customer needs.
• Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products.
• Perform customer training when appropriate to ensure smooth acceptance of products.
• Provide customized test plans and job aids to ensure smooth acceptance of products.
• Assists customer with development of test automation solutions to include custom scripts and/or applications.
• Prepare and present technology seminars to educate customers and potential customers on EXFOs testing solutions.
Product Focus:
• Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at focus accounts.
• Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
• Provide competitive intelligence – feature set, road map, pricing.
• Author/Co-Author application notes and white papers to increase product visibility and acceptance.
TECHNICAL REQUIREMENTS
• Versed in the Fiber Optic and/or protocol technology. The candidate should have an extensive knowledge of the Physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx) and Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.)
COMPETENCIES REQUIREMENTS
• Extremely customer-oriented
• Action- and results-driven
• Good analytical skills and judgment
• Excellent communication and interpersonal skills
• Outstanding organizational skills
• Self-sufficient and ability to multitask
• Positive attitude, enthusiastic and self-motivated
ACADEMIC AND PROFESSIONAL REQUIREMENTS
Education: Degree holder or equivalent in Electrical/Electronic Engineering, Telecommunications or Physics. Equivalent industry experience will also be considered.
Experience: At least five years experience in a similar position within the telecommunication industry.
Language requirements: Ability to write and speak in English and Arabic. Other languages would be beneficial but not mandatory.
Ability to travel. Approximately 50% travel required.
Apply online