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TCP Testing: Measuring True Customer Experience


11 a.m. EDT

Service-level agreements (SLA) for Ethernet services such as business Ethernet and mobile backhaul are typically defined at layer 2. However, the end-customer experience is often also affected by what goes on at higher layers such as TCP. This often creates conflict between the service provider and its customers. 

There’s been a lot of misunderstanding about the necessity and methods of testing network performance at the TCP layer in order to validate true customer experience. New testing recommendations such as RFC 6349 have been introduced as a way to efficiently test and troubleshoot services at the TCP layer. In this webinar, we will take a look at how customer experience can be affected by TCP performance. We will also demystify the concept of TCP testing, and demonstrate how you can resolve conflicts faster using the right testing procedure, which includes but is not limited to, RFC 6349. 

Bruno Giguère, Advisor, CTO Office, EXFO

Bruno Giguère was nominated Advisor – CTO Office for EXFO in 2006. In this role, he is instrumental in analyzing market dynamics and implementing corresponding technical strategies for the Transport and Datacom product portfolio. He is EXFO’s representative to many standard organizations including the Metro Ethernet Forum, the International Telecommunication Union and the Optical Internetworking Forum. Mr. Giguère is also the Canadian National Study Group Chairman for ITU-T Study Group 12 and the current Editor of Y.1564.

Mr. Giguère holds a bachelor’s degree in Electrical Engineering from the École de technologie supérieure in Montréal, Canada.


Sophie Legault, Group Manager – Datacom Product Management, EXFO

Sophie Legault has a solid foundation in the telecommunications industry with over 15 years of experience. She currently holds the position of Group Manager for the Datacom Product Management team, which includes product line definition and marketing.

Sophie began her career as a Network Specialist for Stentor, the once cross-country network operator for Canadian ILECs. She then expanded her experience as a Systems Engineer for Nortel Networks’ optical Internet product line. Sophie has accumulated a solid background in both telecom and datacom network applications.

She holds a bachelor's degree in electrical engineering from École Polytechnique de Montreal as well as an MBA from École des Hautes Études Commerciales in Montreal.

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