Your subscribers, customers and end users are all extremely sensitive to the quality of both their services and their experience—and they are quick to respond to issues with either. A service assurance system measures the quality of experience (QoE) that users of your network enjoy and the quality of service (QoS) that your network provides.
Today’s multiplay service providers need service assurance to prove they have met their service-level agreements (SLAs), to resolve network issues before they impact users and to reduce subscriber churn.
EXFO provides you with the tools you need to assure any service on any network. With support for true multiplay (voice, video, data and mobile), EXFO’s service assurance solutions can monitor, test and assure any service type at any point in your converged network—all on one simple, Web-based interface. EXFO’s award-winning Brix System provides:
This comprehensive Ethernet service assessment solution lets operators manage their customer’s services through every phase of their lifecycle, on every layer of the service, and at any point in the network.
Mobile operators need to provide quality services to stay competitive and maintain subscriber satisfaction. Watch a true EXFO case study: discover how EXFO's BrixNGN solution helped a major mobile provider meet its mobile backhaul challenges.
Converged multiplay service offerings (voice, video, data and mobile) require consistent, high-quality delivery to customers to prevent customer churn. This white paper describes three views on multiplay convergence (revenue, CAPEX and OPEX) and shows how converged multiplay service assurance benefits all three.
The emergence of next-generation, all-IP networks as well as the focus on service-based architecture has increased the need for end-to-end monitoring of quality of service (QoS). This animated diagram presents EXFO’s solutions assess end-to-end QoS/QoE while leveraging multiple standards and network elements.
Testing the quality of the optical link and copper pairs to assess the performance of the Ethernet and xDSL services in the access network are mandatory steps to ensure that the physical layer can handle proper IP services delivery, but it doesn’t end there.
Service providers are seeing a massive change in the way their customers consume video. Operators have long since moved beyond providing only basic video broadcasts to support multiple networking services demanded by today’s tech-savvy consumers.
The world has moved to IP/Ethernet and service providers have to provide IP services as basic table stakes. Quality is king, however, and customers, partners, subscribers and end users are all extremely sensitive to the quality of service they receive.
Convergence has become a reality and today’s operators are dealing with multiple voice, data, video and mobile networks that vary in their levels of interconnectivity. This evolving multiplay world is generating increasing complexity and driving intense interest in business intelligence (BI) as operators desperately try to get a handle on the flood of management data their networks are generating.