EXFO’s mission is to be the world leader in telecommunications test, measurement and service assurance through the full commitment of all our employees in the pursuit of excellence to exceed customer expectations with market-driven innovation setting the highest standards.
Our Values: The Foundation of Our Success
We devote considerable energy and creativity to our daily internal activities, which are all geared toward maximizing customer satisfaction and value. Employees must always keep in mind the impact they have on this end result. The customer must be central in our decision-making process and deserves the utmost respect.
High Level of Achievement and Contribution
Our customers expect world-class performance, lasting value and top quality from EXFO products and services. To provide this, EXFO managers must be able to instill enthusiasm, commitment and a sense of urgency to please our customers, while every EXFO team member should always be looking for new and better ways to do their work. Continuous improvement should take place in every part of the organization, every day.
It is only through effective cooperation within and among organizations that we can achieve our goals. We work as a worldwide team to fulfill the expectations of our customers, shareholders and others who depend on us. Our global team includes all EXFO locations, as well as the many suppliers, distributors, representatives, channel partners and others whose contributions are essential to our success. The benefits and obligations of doing business and fostering team spirit are shared by the entire EXFO family.
Trust and Respect
EXFO knows that people want to do a good job and will do so, given the proper tools and support. We attract a diverse group of highly capable, innovative people and we recognize their efforts and contributions to the company. We work with our people to create a pleasant and stimulating environment in which they can thrive.
Flexibility and Innovation
Our long-term success depends on our people, their creativity and their ability to predict and fulfill customer expectations with market-driven technological innovation. We encourage people to take personal responsibility for their own growth and to upgrade their skills and capabilities through continuous learning and development. This is especially important in our field, as people are expected not only to adapt to change, but to help create it.
EXFO expects all its team members, in every location, to adhere to the highest standards of personal and business ethics and to understand that anything less is totally unacceptable. Ethical conduct cannot be ensured by official policies alone; it must be an integral part of the organization, a deeply ingrained value. The first consideration of all EXFO employees is to focus on creating enduring value for the long-term benefit of the organization.
Safety, Environment and Social Participation
We consider health and safety to be the responsibility of EXFO and each employee. Also, EXFO seeks to establish itself as a leader in social and environmental issues and deploys every effort to be a responsible corporate citizen. We support and encourage our staff to get involved in their communities.