| Masters new technologies | In a high-tech market, introducing quality innovative products at a reasonable price also requires initiative from our partners. They too must be able to present innovative products or processes while effectively collaborating with our R&D team in order to optimize the window of opportunity. | Annual audit |
| Meets commitments | The performance and efficiency of the entire logistics chain is based on meeting commitments; therefore, we expect our partners to meet confirmed deadlines. If they are not able to do so due to a situation beyond their control, we expect them to notify us immediately. | Percentage of on-time delivery |
| Adapts to change | Regardless of the established processes, unforeseen circumstances and setbacks are part of our daily reality. Just as we must adapt to occasional changes in customer orders, we expect our partners to adequately manage their production capacity and inventory in order to keep delays to a minimum when changes are made to orders. | Average resolution time for corrective action request
Average order delivery lead-time |
| Delivers quality product or service | The level of quality expected from our partners must enable us to eliminate all costs related to non-value-added inspection upon receipt and to non-conformity management. Our suppliers’ manufacturing and quality-control processes must allow us to inventory products upon receipt, without any additional verification step. | Percentage of non-conformities detected
ISO-9000 certification or equivalent |
| Committed to reducing overall costs | Experts in their field, we count on our suppliers’ continuous improvement efforts and suggestions for reducing the total cost of ownership of their products throughout their life cycle. | Percentage of variation in purchasing cost |
| Protects the environment | Our partners must respect applicable environmental laws and standards of the countries in which they operate. The elimination of environmentally harmful substances, reduced energy consumption and recycling of raw materials are our main concerns to promote the preservation of a healthy environment. | Annual audit |
| Masters continuous-improvement concepts | Our partners must use well-known continuous-improvement concepts, techniques and tools to support their efforts and thus guarantee results. A continuous-improvement policy will help ensure a long-term partnership between EXFO and its suppliers. | Annual audit |
